Last updated: February 20, 2026
Tilt & Token is a classifieds and marketplace venue that connects Buyers and Sellers of arcade games, pinball machines, and related parts and accessories. We provide a platform for Users to discover and communicate with one another, but we are not a party to any transaction between Users. We do not inspect, verify, guarantee, or endorse any items listed on the Platform.
All agreements regarding purchases, returns, and refunds are between the Buyer and the Seller. This Refund Policy describes our general expectations for how issues should be handled and the tools we may provide to assist, but the ultimate responsibility for resolving disputes rests with the parties involved. For complete terms governing use of the Platform, please see our Terms of Service.
BY USING THE MARKETPLACE, YOU ACKNOWLEDGE THAT YOU PARTICIPATE AT YOUR OWN RISK AND THAT THE PLATFORM DOES NOT GUARANTEE THE OUTCOME OF ANY TRANSACTION.
Sellers are expected to accurately describe items in their Listings, including condition, defects, modifications, and any missing parts or components. If an item is materially different from its Listing description, the Seller should work with the Buyer to resolve the issue, which may include accepting a return or providing a refund. The Platform does not enforce or guarantee these arrangements between Users.
Buyers have three (3) calendar days after delivery to report an issue with an item. After this window closes, the Transaction is considered final. For items shipped with tracking, the delivery date is determined by the carrier's delivery confirmation. For items picked up locally, the pickup date is considered the delivery date.
A return may be requested if:
Returns are not accepted for:
Step 1: Contact the Seller directly through the Platform's messaging system to attempt to resolve the issue. The vast majority of disputes are best settled directly between the parties involved.
Step 2: If the issue is not resolved within three (3) business days, either party may flag the transaction through the Platform. We may, at our sole discretion, provide communication tools or limited mediation assistance, but we are under no obligation to intervene or resolve disputes between Users.
The Platform does not act as an arbitrator, judge, or guarantor in disputes between Users. Any assistance we provide is offered as a courtesy and does not create any obligation or liability on our part. Users who cannot resolve a dispute through direct communication may need to pursue resolution through other means, including applicable consumer protection channels or legal remedies.
Refunds for purchases are arranged between the Buyer and the Seller. Where payments were processed through Stripe on the Platform, refunds may be facilitated through Stripe and typically appear in your account within five to ten (5-10) business days, depending on your financial institution. Platform service fees are generally non-refundable. In cases where the Seller acknowledges fault (item not as described), we may, at our sole discretion, refund the Platform's transaction fee. The Platform is not obligated to issue refunds for any Transaction between Users.
Arrangements regarding return shipping costs are between the Buyer and the Seller. As a general guideline, if the Seller is at fault (item not as described, wrong item shipped), the Seller should cover return shipping costs. If the Buyer requests a return for reasons outside the scope of this policy, the Buyer should expect to cover return shipping. The Platform does not determine fault or enforce shipping cost arrangements between Users.
Arcade cabinets, pinball machines, and other large items present unique considerations for returns and refunds. For local pickup transactions, Buyers are strongly encouraged to thoroughly inspect the item in person before completing payment. Items accepted at the time of local pickup are considered "as is" unless the Seller made specific written representations in the Listing that are materially false. For large items that are shipped, Buyers should carefully document any damage immediately upon delivery with photographs and contact the Seller within the three (3) calendar day return window.
