Last updated: May 30, 2026
Tilt & Token is a classifieds and marketplace venue that connects Buyers and Sellers of arcade games, pinball machines, and related parts and accessories. We provide a platform for Users to discover and communicate with one another, but we are not a party to any transaction between Users. We do not inspect, verify, guarantee, or endorse any items listed on the Platform, and we do not process payments between Buyers and Sellers.
As a result, Tilt & Token does not issue, process, facilitate, or mediate any refund, return, exchange, or chargeback for a purchase between Users, and we provide no tools for requesting one. We operate no return window, set no return eligibility rules, and make no determination of fault. Once Buyer and Seller reach an agreement, the transaction and anything that follows from it — including any refund or return — are entirely between those parties. For complete terms governing use of the Platform, please see our Terms of Service.
BY USING THE MARKETPLACE, YOU ACKNOWLEDGE THAT YOU PARTICIPATE AT YOUR OWN RISK, THAT THE PLATFORM DOES NOT GUARANTEE THE OUTCOME OF ANY TRANSACTION, AND THAT ANY REFUND OR RETURN IS SOLELY THE RESPONSIBILITY OF THE BUYER AND SELLER.
Because payments are arranged directly between Users using a method of their own choosing, any refund or return is also arranged directly between them. The Platform is not involved in, and bears no responsibility for, that process. We do not hold funds, do not reverse payments, and cannot recover money sent through any off-platform payment method.
We encourage Buyers and Sellers to agree on their own terms — condition expectations, whether returns are accepted, and who covers return shipping — in writing through the Platform's messaging system before any payment is made, so that both parties have a clear, shared record. Those terms are the agreement between the parties; they are not set, interpreted, or enforced by the Platform.
Tilt & Token does not mediate, arbitrate, judge, or resolve disputes between Buyers and Sellers, and we are under no obligation to intervene. If a transaction goes wrong, the parties are responsible for resolving it between themselves, and may pursue any remedy available to them — including the protections offered by their payment provider, applicable consumer protection channels, or legal remedies.
The one tool we provide is feedback. After a transaction, Buyers and Sellers can leave feedback about their experience, which feeds each User's public standing on the Platform. Feedback is how the community holds itself accountable over time; it is not a refund, a guarantee, or a dispute-resolution service. Reports of prohibited conduct, scams, or policy violations should be submitted through our reporting tools, which may result in moderation action against an account but do not recover funds or reverse a transaction.
This section concerns only the fees Tilt & Token charges for its own services — not the price of any item, which is paid directly to the Seller and never touches the Platform. Boost and promotional fees are non-refundable. The transaction (ending) fee may be refunded within seven (7) days if a sale falls through — contact support. Where we issue such a fee refund, it is processed through Stripe and typically appears within five to ten (5-10) business days, depending on your financial institution. Apart from these platform service fees, the word “refund” does not describe anything Tilt & Token does.
Arcade cabinets, pinball machines, and other large items are high-value and often irreversible once collected, so inspection matters. For local pickup transactions, Buyers are strongly encouraged to thoroughly inspect the item in person before completing payment, and Sellers are encouraged to document the item's condition at handoff. For large items that are shipped, Buyers should carefully document any damage immediately upon delivery with photographs and contact the Seller directly. As with every transaction, any resulting refund or return is solely between the Buyer and the Seller; the Platform plays no part in it.
